Privacy notice
Business enquiries and outreach
Last updated 9 November 2026
You can stop marketing emails at any time. Reply “unsubscribe” to any marketing email from Corporate Translate, use the unsubscribe link in the email, or write to support@corporate-translate.com. You do not need to give a reason. We will stop using your details for direct marketing and keep a minimal record of your objection so that your address is not added back to a mailing list.
Who is responsible for your information?
Corporate Translate decides how to use personal information when we answer business enquiries, prepare quotations and contact organisations about translation, localisation, editing or proofreading. We are the data controller for those activities. For a privacy question or a request about your information, email support@corporate-translate.com.
Why did Corporate Translate contact me?
If our email mentioned the UKAS directory, we obtained your organisation’s name and published business email address from the UKAS directory of accredited organisations. For example, a laboratory may publish an address for its technical or quality team. We may use that address to ask whether the team needs help translating a report or procedure. A directory listing does not tell us that you want our services or that you have consented to marketing.
We also obtain business contact details directly from people who enquire or correspond with us, from organisations’ own websites, and from business contact research tools such as Hunter. You can ask us which source we used for your particular address.
What information do we use?
Depending on how we came into contact, we may hold your name, role, organisation, business email address, website domain, telephone number and information you choose to include in an enquiry or reply. For outreach, we also record which list or campaign a contact belongs to, when an email was sent, whether the address passed a delivery check, any replies or delivery problems, and whether the recipient asked us to stop. Some directory records contain only a company name and a shared inbox.
What do we use it for, and on what basis?
- Answering enquiries and providing quotations. If you are asking us to take steps towards a contract with you, or we are fulfilling that contract, we use the information needed to do so. If you act for an organisation, our legitimate interest is to answer its request and manage the business relationship.
- Introducing our services. Where business marketing is permitted, we rely on our legitimate interest in finding organisations that may need our services and contacting an appropriate person about relevant work. We consider the source, the recipient’s role and what they would reasonably expect. Where consent is required, we rely on consent and you may withdraw it at any time.
- Checking addresses and managing follow-ups. Our legitimate interest is to avoid misdirected or repeated messages and keep an accurate record of our conversations. We also use opt-out records to respect objections and meet our data protection obligations.
Our systems can group business contacts by list, check an address and schedule emails. These activities do not decide anyone’s eligibility for a job, credit or a service. You are free to ignore an introduction. If you ask for a quote, we need enough information to answer, such as a reply address, the languages and the type of work.
Who receives this information?
People working on your enquiry or our business outreach can access the details they need. We use Relay to manage contact lists, emails, replies and opt-outs, Microsoft 365 to send and receive email, and Hunter to research or check business addresses. For an address check, the email address is supplied to the verification provider. Website and hosting providers may handle information submitted through our forms. If we receive a valid legal request, we may also need to disclose relevant records to the requesting authority.
Some service providers may process information outside the UK. For a restricted international transfer, UK rules require an applicable transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards. Contact us for the countries and arrangements relevant to your information, or to request a copy of applicable safeguards.
How long do we keep it?
We keep an enquiry while we are answering it and for as long as its correspondence is needed to manage a quotation, ongoing work or a dispute. For prospects, we consider when we last had meaningful contact, whether the address is current and whether the organisation is still a relevant prospect. When there is no continuing reason to keep a prospect record, it should be removed from active outreach. We retain the address and opt-out status on a suppression list for as long as needed to honour the request, including when a directory list is imported again.
Your choices and rights
You have an absolute right to object to the use of your personal information for direct marketing, including related profiling. You can also ask for a copy of your information, the source we obtained it from, a correction, deletion, or a restriction on its use. In certain circumstances you may request a portable copy or object to another use based on legitimate interests. If we rely on consent, withdrawing it does not affect processing that took place before withdrawal.
Send requests to support@corporate-translate.com. Include the business address we contacted so we can find the right record. You may complain directly to the UK Information Commissioner’s Office, whether or not you have contacted us first.
This notice covers business contact information. If you are supplying documents for translation, our Terms & Conditions explain how we handle personal data supplied by a customer as part of that service.